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呼叫外包解決方案                           咨詢電話:0551-65220718

       一、概述
       呼叫中心解決方案Solution就是針對呼叫中心系統已經體現出的,或者可以預期的問題,不足,缺陷,需求等等,所提出的一個解決問題的方案(建議書、計劃表),同時能夠確保加以有效的執行。
       二、金融行業解決方案
       系統特點
       1、完整的客戶端接入方式,包括電話IVR接入、遠程終端接入、人工坐席接入、WEB方式接入等。   
       2、多樣化的業務服務應用,系統作為一個綜合應用平臺,協調、組織和管理內部的各種服務功能模塊,支持各種服務應用。   
       3、系統業務模塊負載平衡,系統中由于客戶應用請求的動態變化,使得對應各種后臺的業務模塊的負載會不平衡,有些服務模塊由于客戶請求較多,可能相應的任務比較繁重,系統能根據負載動態的調整該類服務模塊的狀況。
       4、平臺化的系統體系結構,系統可以利用圖形化業務生成環境生成新的業務。平臺化的系統結構以及模塊化的業務結構,使得系統能夠方便、動態地支持新的業務。   
       5、 完善的系統管理和服務監控功能,系統平臺及所有應用模塊均有很強的系統管理和監督功能,具有統一化參數表、運行記錄統計表、出錯分析、作業流及統計分析和預警等。   
       三、結構模式1、交換機 2、數字中繼 3、IVR 4、傳真 5、坐席
      

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