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呼叫中心產品手冊                           咨詢電話:0551-67100788

 

       一、AHFESCO呼叫中心概括
       安徽省外國企業服務有限公司(以下簡稱安徽外服,AHFESCO)成立于1996年4月,是政府指定的外商服務機構,合肥市首批服務外包企業。目前,公司已在全省16個地市設立了分公司,是中國對外服務行業協會會員。目前,公司已發展成為一家集注冊代理、人才招聘、獵頭服務、人事代理、勞務派遣、保險代理、培訓咨詢、BPO呼叫中心、各類因私出國、境外商務考察、簽證、代訂國際機票、商務旅游等出入境相關服務的綜合性專業公司。     安徽外服在發展壯大的同時積極響應政府號召,為合肥的跨越式發展貢獻力量,為建設“合肥——中國未來呼叫之都”盡一份責任。2012年,公司擬斥資在高新區投建500座席呼叫中心基地,首期100座席將于6月份底正式投入運營。     AHFESCO呼叫中心主要為金融、保險、電子商務、IT、通訊行業公司提供全方位客服工作,中心下設市場經營部、網絡維護部、綜合管理部、計劃財務部等專業管理及運營團隊,公司注重企業文化建設,注重人才的職業發展,強調“以人才為核心,以創新為靈魂”。
       二、為什么選擇呼叫業務外包?
       1.在繁忙期與閑散期,通過外包可以降低成本。
       固定費轉化為變動費,公司內部處理業務時,根據繁忙期的業務量鎖定的人員,一旦到閑散期就會人員剩余。 相反之下將會人員緊缺。如此一來,人員調整與雇傭調整將十分困難。通過外包,可以取消雇傭調整業務、將業務成本降低到純粹的實際業務成本。
       2.削減初期投資費用及運作管理費用
       削減聯系中心的初期設備投資,若在自家公司開展聯系中心業務,需要龐大的系統設備投資,場所提供及辦公用具投資,電話線路投資等,更需要管理與運作成本。通過外包可將把這些初期投資費用及管理運作費用大幅度的削減。
       3.可提高業務運作質量。
       專業中心的運作實績,若在自家公司運作及管理聯系中心的業務,需要IT系統的運作模式,人事管理模式,人員采配模式,教育模式,業務質量管理模式等許多模式。并擬定不同的管理標準。外包后您可以將主要精力和資金用在研發和銷售上直接提升公司核心競爭力
       三、 AHFESCO 呼叫中心業務介紹
       1、呼出業務介紹
       呼出型服務(Outbound)從市場開拓到顧客滿意度調查,提供一站式的全方位服務,為貴公司提供擴大市場規模機會。服務種類有:市場開拓調研、挖掘潛在客戶、數據清洗、電話營銷、客戶滿意度調查。
       2、呼入業務介紹
       呼入型服務(Inbound)高品質的呼入服務,提高客戶滿意度,降低成本,改善變動費用,為貴公司創造更高的價值。服務種類有:熱線咨詢服務、售前咨詢、售后服務、售后服務・予約、產品增值營銷。

詳情請點擊》》》呼叫中心產品手冊



 

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